236-818-6591
greenlandbotanicals@gmail.com
DELIVERY MINIMUMS
Langley (minimum spend-$60)
Delivery Fee-$0
Abbotsford/Mission- (minimum spend-$180)
Delivery fee - $30
Free delivery - $300+
Cloverdale/Surrey- (minimum spend $70)
Delivery fee-$15
Free delivery-$100+
South Surrey/ White Rock- (minimum spend-$80)
Delivery fee-$15
Free delivery-$100+
Alder grove- (minimum spend $80)
Delivery fee-$15
Free delivery-$100+
Coquitlam- (minimum spend-$130)
Delivery fee-$20
Free delivery $200+
New Westminster-(minimum spend-$130)
Delivery fee-$20
Free delivery-$200+
Delta- (minimum spend $100)
Delivery fee-$15
Free delivery-$130+
Port moody- (minimum spend-$130)
Delivery fee-$20
Free delivery $200+
Burnaby- (minimum spend- $130)
Delivery fee-$20
Free delivery-$200+
Pitt Meadow/ Maple Ridge (minimum spend-$130)
Delivery fee-$20
Free delivery $200+
South Delta/Tsawwassen(minimum spend-$180)
Delivery fee-$30
Free delivery-$300+
That is your choice if you like to use your real name or not. However, if you’re not home when your package is delivered, you will not be able to pick up your package at the post-office because you will have to show your ID.
If you are sending an INTERAC E-Transfer, Please use the information below:
We will not be able to accept any transfers referencing anything related to CANNABIS or SHROOMS.
| Please refer to your order email for instructions on how to send the e-transfer | |
| Reference: (Use Order Number) | |
| Secret Question: (Use Order Number) | |
| Secret Answer: welcome0189 |
Please contact us. As long as we have not processed your order, then we can make possible changes to your order.
5% Taxes are only charged on e-Transfers only.
Unfortunately we do not offer any refunds or exchanges. Payments are processed through a third party processor for deposits only. We can only offer modifications to your order such as adding more items to you order or change of address. That is we have not already prepared your package yet. If any missing item or has malfunctioned then we will send a replacement of equal or greater value.
Your satisfaction is very important to us, please contact us with any questions or concerns you may have.
Leave a message in our Live Chat located at the bottom right of our website. Alternatively, use our contact form, live chat, phone/text or email us at greenlandbotanicals@gmail.com
Please check your junk/spam folder or send us an email at greenlandbotanicals@gmail.com and we will get back to you
PAYMENTS
Definitely! Security is our priority along with customer satisfaction. Your information is 100% secure and kept private. We do not share your information with any third parties under any circumstances
For Mail-Order Interac e-Transfer payments are accepted only.
For Same-Day Delivery cash or e-Transfer are accepted.
For instructions, please click on this link.
Please allow up to 40 minutes for e-tranfers to be received. Your order will be processed and you will get an email notification.
We must receive your payment within 2 hours of your order being placed to ensure your items remain in stock. If no payment is received within 48 hours, your order will be cancelled. Feel free to submit another order at anytime
SHIPMENTS
You will have the option to choose shipping insurance during checkout, so your order is considered a guaranteed delivery due to postal service failures. You will be reimbursed with the full amount of your order if your order doesn’t arrive.
NOTE: We do not offer refunds or replacements for lost, stolen, or missing packages that Canada Post says have been successfully delivered.
We ship orders with signature required on all orders above $250. This is an extra security measure to protect your purchase from postal theft. If you do not want this option for your order, please add a note to your order on the Checkout Page and request for no signature.
However, if you request no signature and your item has been marked as delivered, we have no liability on the package if it is deemed missing.
Currently, we use Canada Post exclusively for their safety and reliability
We use Canada Post’s Xpress shipping nationwide. A flat rate of $20 is charged on all orders for shipping. Free shipping applies for orders over $149+
All orders placed and paid before 12pm PST/3pm EST will be processed the next business day. For example, if you place your order on Monday at 1pm PST, your order will be shipped the next business day
Your order will be packaged by 25cm by 19cm Canada Post plastic bubble mailer. Privacy is extremely important to us, we do our best to ensure that your package arrives safely and discreetly. All cannabis is first packaged in an odour proof, foil, ziplock bag. We then vacuum seal all foil ziplock bags to ensure there is no smell and the contents will be undetectable. All products will be shipped in 1-3 business days. We will not include our business name or any other details that could indicate whats inside the package
MAIL ORDER
Your package will be shipped the next business day if we receive your payment before 12am PST/3am EST. (Excluding weekends and statutory holidays). Once your order is shipped, you will receive it within 2-5 business days.
SAME-DAY DELIVERY
*ETA 1-3 hours Available for the Greater Vancouver Area only.
We will email your tracking number by 5pm PST the day your order is shipped. It may take up to 24 hours for your tracking number to show on Canada Post’s website
Sign up for FlexDelivery address with Canada Post here. This is like your personal PO Box and they will notify you once your order arrives via email or by their app. Pickup your package at the post office at your earliest convenience
Please advise, it can take up to 24 hours for Canada Post’s tracking number to be updated
This is most likely due to human error, please contact us immediately and Canada Post will re-route the package to your destination with a 1-2 day delay from when it would have normally arrived
Use your tracking number provided in the email sent. Track your package here. If you have any questions or concerns, please contact us
We ship from BC
You can choose at checkout whether you would like a signature upon delivery or to just receive it.
No, only shipping orders are available at this time
If you living in the following provinces:
– Nunavut
– Northern Quebec
– Northwest Territories
We cannot offer any delivery guarantees, you will be ordering at your OWN RISK. If your order redeems lost or stolen, we are not responsible to replace your items.
If this is the case, it is likely due to one of the following scenarios:
1. The postal worker delivered to the wrong mailbox due to an incorrect address or human error.
2. The postal worker will scan all of their packages to say they were “successfully delivered” and then spends the next 1-2 days delivering them. If you do not receive your package two days after the expected delivery date, please contact.
If you have any questions, please contact us directly through email at greenlandbotanicals@gmail.com or live chat support. You don’t have to contact Canada Post.
We are not liable for any lost or stolen packages. We do not offer refunds or replacements for lost, stolen, or missing packages that Canada Post says have been successfully delivered. This is non-negotiable and applies to all Canadian provinces and territories. By using Greenland Botanicals (www.greenlandbotanicals.cc) services, you agree to order at your own risk.
